FAQs

Frequently Asked Questions (FAQ) Page. We’re here to provide clarity and ensure a smooth shopping experience for all our customers in the United States. If you need further assistance, don’t hesitate to reach out through our Contact page or email.

Question #1: What kind of products do you sell?
Answer: At Merva, we offer high-quality Bags designed under our own brand. Our focus is on providing premium Bags that meets the style needs of our customers.

Question #2: How long will my order take to arrive?
Answer: We work efficiently to get your order to you as quickly as possible. Here is our delivery timeline:

Order Cutoff Time: 5:00 PM (PT)
Processing Time: 1 to 2 business days (Mon-Fri).
Shipping Time: 4 to 6 business days (Mon-Fri).
Total Estimated Delivery: 5 to 8 business days.

Question #3: Do I have to pay for shipping?
Answer: No. We provide Free Shipping on All Orders delivered within the United States. There are no hidden fees at checkout.

Question #4: Where is Merva located and where do you ship?
Answer: Merva is located at 1702 Galahad Ln, Arlington, TX 76014, United States. Currently, we ship exclusively to customers within the United States.

Question #5: Can I modify or cancel my order after placing it?
Answer: Yes, we offer a cancellation window. You have 24 Hours after placing an order to request a cancellation. Please email us at support@merva.shop immediately for assistance.

Question #6: What is your return policy?
Answer: We offer a 30 Days return window from the date of delivery. Please note that return shipping costs are the responsibility of the customer due to change of mind. For a return to be accepted, the Bags must be in its original condition and unused.

Question #7: Is there a restocking fee for returns?
Answer: No. We provide a $0 Restocking Fee for all eligible returns.

Question #8: When will I receive my refund?
Answer: Once we receive and inspect your return, we will process your refund. It typically takes 7 business days for the funds to reflect in your bank. All refunds are issued in Dollars.

Question #9: Do you provide tracking for orders?
Answer: Yes. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Question #10: What payment methods do you accept?
Answer: We currently offer Cash on Delivery (COD) as our payment method. Customers pay for their orders at the time of delivery. No online payment is required during checkout.

Question #11: How can I reach customer support?
Answer: We are here to help! You can reach us via our email at support@merva.shop or by calling +1 (214) 995-8974. We aim to respond to all inquiries within 24 hours during our working days.

Store Information

BUSINESS NAME: Merva
BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)
BUSINESS PHONE: +1 (214) 995-8974
BUSINESS MAIL: support@merva.shop
BUSINESS ADDRESS: 1702 Galahad Ln, Arlington, TX 76014, USA